Submit Chargeback
If you believe a transaction was unauthorized, incorrect, or processed in error, you can submit a chargeback request. We will review your case, investigate the transaction, and guide you through the dispute process.
Select your region
You can submit a chargeback request using any of the following channels
- 01AcknowledgementWe will acknowledge your request within 2 business days.
- 02InvestigationOur team will review the transaction, contact the merchant if necessary, and request additional information.
- 03Resolution TimelineChargeback investigations typically take 10–30 business days, depending on the case.
You may also contact your bank or card issuer directly, as they may initiate a chargeback on your behalf under card scheme rules (Visa, Mastercard).
Services are provided by the relevant local entity depending on customer location and are subject to applicable local laws.