Submit Chargeback
If you believe a transaction was unauthorized, incorrect, or processed in error, you can submit a chargeback request. We will review your case, investigate the transaction, and guide you through the dispute process.
Select your region
You can submit a chargeback request using any of the following channels
- 01AcknowledgementWe will acknowledge your request within 2 business days.
- 02InvestigationOur team will review the transaction, contact the merchant if necessary, and request additional information.
- 03Resolution TimelineChargeback investigations typically take 10–30 business days, depending on the case.
You may also contact your bank or card issuer directly, as they may initiate a chargeback on your behalf under card scheme rules (Visa, Mastercard).
Each Teido entity is separately incorporated and regulated in its respective jurisdiction.
Services are provided by the relevant local entity depending on customer location and are subject to applicable local laws.