Complaints Handling
We take complaints seriously
If something has gone wrong, we want to know - and we will work to resolve it quickly, fairly, and transparently.
If you are unhappy with our service or believe something has gone wrong, you can submit a complaint using any of the following methods:
- 01AcknowledgementWe will acknowledge your complaint within 2 business days.
- 02InvestigationOur compliance team will review your case, request additional information if needed, and conduct a full investigation.
- 03Final ResponseWe aim to provide a final response within 15 business days. If more time is required, we will notify you and explain why.
If you're not happy with our final response, or if we haven't resolved your complaint within 15 business days, you may refer your complaint to the Financial Ombudsman Service (FOS) - a free, independent service for resolving disputes.
To contact the FOS, write, call, or email:
Each Teido entity is separately incorporated and regulated in its respective jurisdiction.
Services are provided by the relevant local entity depending on customer location and are subject to applicable local laws.